Is the log needed, and where can I find it? Please compress your error log in a zip format and upload it on the EBII technical help forum. I just started a Pontus campaign and the game crashes in the middle of my first battle. I did a clean installation of Medieval II and Kingdoms and followed the installation instructions for EBII 2.3 to the letter ie I picked an installation directory outside of Program Files / Program Files (x86) etc. I am not hugely technical but can follow instructions.